Issued: 25 March 2020 – 18:00hrs
Coronavirus (COVID-19) Guidance
Considering the ongoing situation with COVID-19, we understand that you will therefore have questions about your upcoming holiday. We are contacting all customers who have bookings in the next 60 days to discuss options, including moving their holiday to a later date. This advice is in addition to this.
For more information, please refer to https://www.gov.uk/guidance/travel-advice-novel-coronavirus for information on travel if you’re coming from overseas, or by visiting the consumer advice issued by ABTA at https://www.abta.com/news/coronavirus-outbreak
Q: What arrangements are Forest Holiday Cottages making to protect against contamination?
A: For 60 days from the date of this notice, Forest Holiday Cottages will not be accepting any guests; this is in line with advice received. Beyond this, and unless we are advised otherwise, Forest Holiday Cottages will receive guests but will not be providing bedding, towels (including hand towels and tea towels) nor any sundries such as tea, coffee, hand soap or toilet roll. We will also be relying on commercial cleaning firms, although have asked for special care to be taken to all surfaces in the kitchens and bathrooms, as well as door handles, remote controls and other hard surfaces.
In addition, all contact with guests will be by phone except in the case of an emergency. Guests will be required, where possible, to remain in their lodge unless leaving the site.
Q: What are the options if we're advised we can't travel?
A: If you've booked a holiday with us then you will have seen our terms and conditions, a copy of which can be found at https://www.forestholidaycottages.co.uk/terms. If you cannot find the section you are looking for, please email firstname.lastname@example.org for more detail.
If you have made your own arrangements, such as flights, car hire or airport parking, with a company other than Forest Holiday Cottages, then you will need to speak to the service provider / airline you made the booking with. They will have their own policy regarding how they manage these claims.
Q: What if I decide I don't want to travel?
A: If the FCO advice has not changed and holidays are operating as normal, your holiday will be subject to normal booking conditions and cancellation charges will apply.
Q: If I am unable to travel, am I entitled to compensation?
A: You won't be entitled to any compensation, as the reason for the holiday not continuing is outside the control of Forest Holiday Cottages. Where practicable, alternative arrangements will be offered, including moving your holiday to a later date.
Q: I've booked my summer holiday with you. Will this still go ahead?
A: If you have concerns about your summer holiday, it is too early to say that your holiday can't go ahead as planned. Therefore, customers with future departure dates will need to wait to find out whether the advice changes and their holiday can continue as planned. If you decide to cancel early normal booking conditions and cancellation charges will apply.
All customers are reminded that they should ensure they have appropriate travel insurance in place from the time of booking their holiday.