Issued: 25 March 2020 – 18:00
Updated: 27 June 2020 - 09:30
From 1st August 2020 we are delighted to cautiously welcome guests back to Delamere Forest, but with strict conditions in place. As below, we will provide bedding but require guest to bring their own bath towels, hand towels, tea towels and sundries such as tea, coffee and toilet roll. This is to reduce the opportunities for transmission. We also insist that all guests agree to the following conditions before making their booking:
- No more than two households will be sharing the property. This includes any visitors to the property who are not registered as guests.
- If any guest has Covid-19, has symptoms of Covid-19 or has been in contact with anyone with a confirmed case of Covid-19 or symptoms of Covid-19 in the 14 days before the first day of the booking, the reservation will be cancelled.
- If any guest develops symptoms during their stay at Forest Holiday Cottages, all guests must return home immediately.
Contact details for all guests and visitors must be provided before the visit to support NHS Track and Trace, and where possible, all guests and visitors should stay close to their lodge.
For more information on any of the above, please contact Stacey on firstname.lastname@example.org
Updated: 4 May 2020 - 08:30
Coronavirus (COVID-19) Guidance
Considering the ongoing situation with COVID-19, we understand that you will have questions about your upcoming holiday. We have been monitoring advice from the UK government in relation to the outbreak, taking the safety of all our guests and ourselves very seriously. We have therefore taken the decision to now cancel all bookings until the end of July 2020, even if government advice should change in the intervening period.
We appreciate that this decision will be disappointing to many of you, as much as it is to us; but we hope that you can appreciate that we are following government advice to help safeguard us all. Given these are unprecedented times, while our terms of business show that refunds are not normally payable in the event of a Force Majeure that is beyond our control, as a goodwill gesture we will refund all payments received by guests due to stay from 15th March through to 31st July 2020, and whose bookings have been cancelled. If this applies to you, you should have by now received an email from us, but please email email@example.com if this has not been received.
We clearly hope that once these circumstances are behind us we can return to welcoming guests as usual, although please note below some of the changes to business-as-normal. Where possible, we will prioritise those guests whose bookings have been cancelled, and honour any previously agreed pricing. Thanks for your patience.
Stacey and John
We will continue to monitor UK government advice, and update this page accordingly. Please do feel free to contact us at any time to discuss your booking.
For more information, please refer to https://www.gov.uk/guidance/travel-advice-novel-coronavirus for information on travel if you’re coming from overseas, or by visiting the consumer advice issued by ABTA at https://www.abta.com/news/coronavirus-outbreak
Q: What arrangements are Forest Holiday Cottages making to protect against contamination?
A: Until the end of July, Forest Holiday Cottages will not be accepting any guests; this is in line with advice received. Beyond this, and unless we are advised otherwise, Forest Holiday Cottages will receive guests but will not provide towels (including hand towels and tea towels) nor any sundries such as tea, coffee, hand soap or toilet roll. We will also be relying on commercial cleaning firms, and have asked for special care to be taken to all surfaces in the kitchens and bathrooms, as well as door handles, remote controls, and other hard surfaces.
In addition, all contact with guests will be by phone except in the case of an emergency. Guests will be required, where possible, to remain in their lodge unless leaving the site.
Q: What are the options if we're advised we can't travel?
A: If you've booked a holiday with us then you will have seen our terms and conditions, a copy of which can be found at https://www.forestholidaycottages.co.uk/terms. If you cannot find the section you are looking for, please email firstname.lastname@example.org for more detail.
If you have made your own arrangements, such as flights, car hire or airport parking, with a company other than Forest Holiday Cottages, then you will need to speak to the service provider/airline you made the booking with. They will have their own policy regarding how they manage these claims.
Q: What if I decide I don't want to travel?
A: If the FCO advice has not changed and holidays are operating as normal, your holiday will be subject to normal booking conditions and cancellation charges will apply.
Q: If I am unable to travel, am I entitled to compensation?
A: You won't be entitled to any compensation, as the reason for the holiday not continuing is outside the control of Forest Holiday Cottages. Where practicable, alternative arrangements will be offered, including moving your holiday to a later date.
Q: I've booked my summer holiday with you. Will this still go ahead?
A: If you have concerns about your summer holiday, it is too early to say that your holiday can't go ahead as planned. Therefore, customers with future departure dates will need to wait to find out whether the advice changes and their holiday can continue as planned. If you decide to cancel early normal booking conditions and cancellation charges will apply.
All customers are reminded that they should ensure they have appropriate travel insurance in place from the time of booking their holiday.